ShoreTel's premise-based unified communications (UC) solution is unique in that it is built on a highly reliable distributed architecture that performs exceptionally well around possible outages in a customer network, thus ensuring a high level of application availability. For additional robustness, ShoreTel customers have the option of deploying server components in a virtual environment.

 

The ability to virtualize key applications complements ShoreTel’s distributed architecture and allows customers to take advantage of virtualized infrastructure benefits, such as server consolidation, increased security, operational flexibility and higher applications availability during planned and unplanned downtime in order to achieve cost savings and business continuity objectives.

 

                                                            Virtualized IP PBX components

ShoreTel applications, such as unified messaging or system administration, can be installed on dedicated or shared general purpose hardware resources located in a data center or on-premise. This allows ShoreTel customers to choose the implementation model that best fits their business. While supporting flexible deployment options, ShoreTel system is managed through a single Web-based user interface, which further contributes to the operational effectiveness and brilliant simplicity of ShoreTel’s UC solution.

 

 

                                                       Virtualized Enterprise Contact Center

Running ShoreTel Enterprise Contact Center in a virtual environment benefits customers in many ways. When deployed on a shared hardware resource in a data center, VMware Ready certified Enterprise Contact Center not only provides complete multimedia and outbound capabilities but also ensures high level of application availability, improved operational effectiveness and reduced hardware and energy costs thanks to its efficient use of the VMware platform.

 

 

                                                                    Virtualized Desktop

ShoreTel Communicator delivers unified communications (UC) to boost users’ productivity and is supported in diverse virtualized environments including Citrix XenApp and other thin-client environments. Using desktop virtualization and levergaing the simplicty of ShoreTel's user applications, customers are able to onboard employees or contractors in short order. It also enhances the overall UC TCO by eliminating client-specific installation and configuration, while cutting application helpdesk support cost due to reduction in application conflicts.