PRODUCTS & SOLUTIONS
Contact Center is a facility used by companies to manage client contact through a variety of mediums such as telephone, fax, letter, e-mail and increasingly, online live chat. Distinct from Call Centers, that purely handle telephone correspondence, Contact Centers have a variety of roles that combine to provide an all-encompassing solution to clients, and customer contact.
Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax).
Conferencing and Collaboration allows business associates, partners and clients, regardless of location to stay in touch with each other. Dynamic, Real-time communication and collaboration ensures easy, ongoing sharing of ideas and information. Richly interactive, Easy sharing of documents and presentations make for more productive internal or external meetings.
Mobility ensures employees are always reachable and responsive to client calls. The days of the “one size fits all” office are gone. Today’s workforce has a range of working styles, schedules, and settings. Mobility Solutions free people to perform anywhere, yet remain connected and collaborative.
Videoconferencing is the conduct of a videoconference by a set of telecommunication technologies which allow two or more locations to communicate by simultaneous two-way video and audio transmissions. It has also been called 'visual collaboration' and is a type of groupware. Videoconferencing differs from videophone calls in that it's designed to serve a conference or multiple locations rather than individuals.
Virtualization, refers to the act of creating a virtual (rather than actual) version of something, including but not limited to a virtual hardware platform, operating system (OS), storage device, or network resources. The term "virtualization" traces its roots to 1960s mainframes, during which it was a method of logically dividing the mainframes' resources for different applications.
Hosted or Cloud Solutions deliver functionality as a service, available over the Public Switched Telephone Network (PSTN) and/ Wide-Area-Network or the Internet. Hosted Voice and Data Applications are typically provided by using equipment located in a Data Center. This means the customer organization doesn't need to buy or install the hardware or software in their own facility.
A telephone system is any of a range of a multiline systems typically used in business environments, encompassing systems ranging from small key systems to large scale private branch. A business telephone system differs from simply using a telephone with multiple lines in that the lines used are accessible from multiple telephones, or "stations" in the system, and that such a system often provides additional features related to call handling. Business telephone systems are often broadly classified into "key systems", "hybrid systems", and "private branch exchanges".
Headsets are a necessary fixture in today’s communications. Whether providing a clear end point for your unified communication solution, improved efficiency in your office, or safety for your mobile workforce – headsets are an essential part of business. Having the correct headset solution will make your employees more productive and save you money.
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