MiContact Center Office provides entry-level contact center functionality for effectively sharing calls amongst a team. MiContact Center Office extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. - See more at: http://mitel.com/products/contact-center/#sthash.pUtEeDGm.dpuf
MiContact Center Office provides entry-level contact center functionality for effectively sharing calls amongst a team. MiContact Center Office extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. - See more at: http://mitel.com/products/contact-center/#sthash.pUtEeDGm.dpuf
MiContact Center Office provides entry-level contact center functionality for effectively sharing calls amongst a team. MiContact Center Office extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents. - See more at: http://mitel.com/products/contact-center/#sthash.pUtEeDGm.dpuf
MiContact Center Office provides entry-level contact center functionality for effectively sharing calls amongst a team. MiContact Center Office extends general business telephony to include hunt-group and longest idle call routing, email routing, and historical and real-time reporting for up to 100 agents.
MiContact Center Business Edition delivers a subset of the most popular applications found in Enterprise Edition in a cost-effective package for single-site contact centers with less than 25 agents. It delivers the same sophisticated ACD routing engine as Enterprise Edition, along with standard historical and real-time reporting, support for routing and reporting on up to two media types, agent forecasting, integrated softphone, and off-the-shelf CRM integrations.
MiContact Center Enterprise Edition is Mitel's full-featured and sophisticated contact center offering. Scalable, resilient, and virtual, it is the solution for high performance contact centers of all sizes, across one or more locations. Flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue, advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on multiple media types such as voice, email, and even social media. MiContact Center Enterprise Edition meets the needs of all sizes of contact centers.
MiContact Center Enterprise Edition is Mitel's full-featured and sophisticated contact center offering. Scalable, resilient, and virtual, it is the solution for high performance contact centers of all sizes, across one or more locations. Flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue, advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on multiple media types such as voice, email, and even social media. MiContact Center Enterprise Edition meets the needs of all sizes of contact centers. - See more at: http://mitel.com/products/contact-center/#sthash.pUtEeDGm.dpuf
MiContact Center Enterprise Edition is Mitel's full-featured and sophisticated contact center offering. Scalable, resilient, and virtual, it is the solution for high performance contact centers of all sizes, across one or more locations. Flexible and sophisticated ACD routing such as skills-based routing, overflow, interflow, and dial out of queue, advanced applications such as Mitel Workforce Scheduling, Flexible Reporting, and support for routing and reporting on multiple media types such as voice, email, and even social media. MiContact Center Enterprise Edition meets the needs of all sizes of contact centers. - See more at: http://mitel.com/products/contact-center/#sthash.pUtEeDGm.dpuf
Contact Center
Transform your contact center into a revenue center.
Enterprise Contact Center is an all-in-one solution that provides complete multimedia and outbound capabilities. By leveraging ShoreTel's on-premise unified communications solutions, contact center agents can work anywhere—in one location, across multiple sites, or at home. The routing engine routes calls to the right agent based on specific criteria, such as need, status, service level, location, and wait-time. An integrated powerful graphical scripting engine provides a customized call experience and self-service automation.
When agents receive a new contact, they also receive key information about the caller that helps them to deliver the best customer experience. If expert advice is required, the agent's desktop application indicates exactly who is available at that moment for consultation. Finally, supervisors have all the tools they need to view the center’s historic and real-time performance, so they can manage with maximum efficiency.
OAISYS Solutions Deliver the Business Results You're Looking For
At OAISYS, our willingness to listen, understand and react to the voice of our customers is tied directly to the level of satisfaction they experience with our solutions. We are focused on providing additional value to our existing customers and demonstrating to new customers the many exciting ways in which our products can improve their business operations.
OAISYS solutions offer a broad scope of capabilities that enable our customers to better manage their business communications and customer interactions.
Easy search and review of audio data can support specific compliance and eDiscovery requirements that businesses throughout many industries may be faced with. Recordings of phone-based interactions can be used to prove compliance, or may be called upon as a source of evidence in the event of legal proceedings.
Call Center Quality Monitoring
OAISYS delivers a complete suite of quality monitoring, evaluation and eLearning tools that can empower contact centers to identify improvement opportunities within their customer interactions and enable a superior customer experience.
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